Support: Mon–Fri, 9:00–18:00 CET
Contact Sinnio
Have a question about Focus+, Calm+, or Sleep+—or an order? Send us a message and we’ll reply within 1 business day.
Most issues are solved on first reply. Please include your order # and email for faster help.
Quick FAQ
Use this text to share information about your product or shipping policies.
Where is my order?
Use Track my order → with your order # and email. You’ll see carrier, scans, and ETA. If nothing appears after 24–48h, message us with your order #.
Can I work out or shower with a patch on?
Sweat-resistant (workouts OK). Not waterproof. Avoid showers, baths, pools, and the ocean while wearing a patch.
How fast will I feel each patch?
- FOCUS+: ~15–30 min onset, ~6–8 h wear.
- CALM+: ~20–40 min onset, ~6–8 h wear.
- SLEEP+: ~30–45 min onset, ~8–10 h wear (remove in the morning).
Returns & refunds
Eligible within 14 days (unopened items unless defective). Start here: Returns & Refunds →. If an item arrived damaged, contact us with photos and your order #.
Skin sensitivity / irritation
Our adhesives are hypoallergenic, but if redness occurs: remove, wash the area, and apply a neutral cream. First use: 1–3 h test. Rotate placement sites daily.
Want to collaborate or become an ambassador?
Apply here: Become an ambassador →. Tell us about your audience, platforms, and typical content.
What’s inside? Where can I see the COA?
Ingredients are listed on each product page. COA (batch analysis) → shows actives, purity, and contaminants tested.
When do you reply?
We answer Mon–Fri, 9:00–18:00 CET. Most messages get a response within 1 business day.
Send us a message
Tell us what you need help with. We usually reply within 1 business day (Mon–Fri, 9:00–18:00 CET).